Customer Comments
"Dear Neil. We would like to thank you for the kind and courteous help which we have received from you and your family in the purchase of our Cipro Garage Motorhome. Your help and guidance on practical matters was excellent and we were very impressed with the investment you are making on your premises and your commitment in developing your business which adds to customer satisfaction and which we are sure will help your business go from strength to strength. We wish you every continued success and look forward to an ongoing relationship with you in the future maintenance of our motorhome. Also thank you for your quick response to our problems."
Russell & Dawn, Worcester July 2006
"Dear Neil. No, it’s not a letter of complaint but simply a letter to say thank you for your kind reception and treatment during our visit to your establishment. We very much enjoyed meeting some of your family, including the long chat with your father who talked with pride of the family involvement in the firm’s growth and the real location of Denby. Although I have spoken to Gavin several times on the phone, we didn’t seem to have a chance to meet him in person, however we did get the chance to speak to and admire the work of the aspiring artist in the showroom, now that was a pleasure. Our day of admiration didn’t end there though, we were yet to meet Gaenor who appreciated my singing of the Red Flag as we watched the remnants of the Roller Team symbol flutter on the roof of the motorhome and what a driver! Finally, thanks for the loan of the car, it seemed to perform very well but as we didn’t get out of third gear, due to the heavy traffic, we were unable to make a full judgement."
Enid & Bryan, Cambridge May 2007
"Dear Geoff, Neil, Gavin & Gaenor. This is a bit late but we have just returned from our holiday. We would like to say a big thank you to you all for the kindness shown to us when we were up with you. We enjoyed our day in Derby and must thank Geoff for taking us out and out. All the things you did to the van were great and was good to have the water system explained to us especially to me as Graham as you gathered is hard of hearing. I hope we get good weather to enjoy the canopy. Once more a very big thank you."
Jean & Graham, Cardiff April 2005
"Attention of Gaenor Cox. Just a brief note to say thank you for the way in which you treated us as customers concerning the purchase of the VW Beetle. I have bought many cars in my life and for the first time felt that I had been treated properly, fairly and with no pressure. You were very courteous and natural and actually completed the agreed work prior to exchanging the car. It’s a shame that the majority of the motor trade don’t follow your example."
Gary F. October 2006
We ask our customers to fill in a Customer Survey Form and a few comments are shown below. We are happy to say that we have achieved high to maximum points for our Facilities, Display, Negotiations with Staff, Paperwork Explained, and Handover with a good percentage of ticks for Excellent Service. We have taken note of any lower scores and will endeavour to improve. In particular, Parking! We can only blame our busy workshop as motorhomes do take up a lot of space!
"As usual, could not fault service from start to finish. I would not hesitate to recommend Geoff Cox and Family to any contacts and have posted same on the Motorhome Facts Forum. Thanks again"
Andrew & Steph, Stoke on Trent
"We have been very impressed with our new motorhome. We have just had the best 5 days away and are looking forward to the next one. Very impressed"
Mr & Mrs Oakley
"Fantastic friendly service - much more reassuring than the bigger motorhome showrooms we looked around. Would happily do business with you in future and recommend you to friends"
"Very satisfied with the service and advice from all at Geoff Cox"
"Good pleasant service all round"
"We went to your showroom as you sold Roller Team. We stayed because of excellent friendly family business and price. Loads of coffee too! Max+ for demonstration"
"Wherever possible we prefer to deal with family firms and feel we have hit the jackpot. Many thanks to Everyone"
Peter & Margaret October 2008
"Brill experience, fab family, couldn' t do enough for our family. Thanks for everything"
Mrs B. Skegness.
"Unlike the purchase of our previous motorhome this has been a pleasant experience guided by friendly helpful staff. We will definitely recommend your company to our friends"
"Excellent staff. I would recommend your dealership to everybody out there requiring to purchase a motorhome"
"My second purchase from this small family business. Came back because how good it all was first time. Friendly, ethical fair honest after sales A1. Loads of great coffee and courtesy of all. Many thanks"
"Nice relaxed family atmosphere with no high pressure selling which I appreciated. Treated with courtesy all the way through. Overall marks 10 PLUS. 2 bonus points for the Italian biscuits"
Syd & Lilian. Coventry
